Frequently Asked Questions (FAQ)

Got questions? We’ve got answers. Here’s what you need to know about ordering from CairoNYC.

How long does it take to receive my order?

Because our products are made to order, please allow approximately 2–5 business days for production before your order ships.

After production is complete, most U.S. orders arrive within approximately 7–10 business days, depending on the destination and carrier.

Once your order ships, we’ll send tracking information by email when available.

For more details, please review our Shipping Policy.

Do you accept returns or exchanges?

Because our products are made to order, we generally do not accept returns or exchanges for change of mind, incorrect size selection, color preference, or personal fit preference.

If your order arrives damaged, defective, incorrect, or missing an item, please contact us within 30 days of delivery at support@caironyc.com.

For complete details, please review our Returns & Refunds Policy.

Can I cancel my order?

Because orders may enter production quickly, cancellations are not guaranteed.

If you need to cancel an order, contact us as soon as possible at support@caironyc.com.

If production has not yet started, we may be able to cancel the order. Once production begins, the order can no longer be canceled.

What if my item arrives damaged or incorrect?

Please include your order number, a description of the issue, and clear photos when applicable. We’ll review the issue and work with you on the appropriate replacement or refund.

Can I change my shipping address after placing an order?

If you notice an error in your shipping address, contact us immediately at support@caironyc.com.

Because orders move into production quickly, we cannot guarantee that an address can be changed after an order has been placed.

Do you ship internationally?

Yes, CairoNYC ships to many international destinations.

International delivery times may vary due to customs processing and local postal services. Customers may also be responsible for applicable customs duties, import taxes, or fees charged by their country.

How do I track my order?

Once your order ships, you’ll receive tracking information by email when available.

Please allow up to 48 hours for tracking information to update after shipment.

Still have a question?

We’d love to help.

Email us at support@caironyc.com.

For general brand questions, collaborations, or anything not related to an existing order, you can also reach us at hello@caironyc.com.